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Returns and Refunds

Thank you for shopping at Finding New Ground, we hope you love your purchase. However, if you’re not 100% happy simply follow the process below on how to return or exchange the item(s) you bought online.
We will happily refund your item/s providing the following Online Return Policy Conditions have been met;

  1. The items are returned within 30 days of the date shown on the tax invoice.
  2. Items must be in new and original condition as purchased, with all labels/tickets attached.
  3. This Tax Invoice must be provided as proof of purchase.
  4. Finding New Ground accepts exchanges and returns within 30 days of your purchase, via the following methods.
  5. If the product is faulty or not deemed brand new condition
  6. If an item is deemed faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.

Returns Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.